The Report on Online Dispute Resolution platform for consumers issued by the European Commission on 2 October 2019 concludes that “the ODR framework is underused and has yet to reach its full potential”. Against this background, the French legislator has taken a strong stance to promote the use of artificial intelligence and online dispute resolution,…

Introduction At the latest ODR Forum which was held on 29-31 October 2019 in Williamsburg, Virginia, Dr Anyu Lee presented on China’s vision of online dispute resolution (“ODR”). He discussed how far China has progressed in developing artificial intelligence (“AI”) tools for online courts, arbitration and mediation. He also described the potential of AI in…

This post presents an overview of online arbitration (e-arbitration’) as part of online dispute resolution (‘ODR’) techniques from both theoretical and practical perspectives. E-arbitration is a major component of online dispute resolution (‘ODR’) in which parties can solve any dispute arising out of their contractual relationship online. E-arbitration is mainly used for the resolution of…

In recent years, the combination of arbitration and technology has raised great concerns among international arbitration community. Much discussion has centred on online arbitration and use of artificial intelligence in arbitration. In China, the rapid growth of electronic business (including but not limited to internet consumer applications and mobile financial services) has posed challenges to…